Have questions or support issues? These FAQs are the quickest way to get help. If you don't see what you're looking for, you can get help from our support team.
How can I request an exam copy?
If you teach in an academic institution and you're considering our products as a required resource in your classroom, you are welcome to request free examination (desk) copies of those products. Each product page on ZondervanAcademic.com features the option to request an exam copy. Or you can request an exam copy here—just enter the book's title or ISBN-13.
Examination copies are limited to one copy per title, per instructor. We provide an exam copy once—not each academic term that the textbook is used. Reference works (e.g. dictionaries, encyclopedias) are usually not offered as examination copies. Zondervan Academic reserves the right to decline an examination copy request. We don't SPAM, and we won't sell or share your information with anyone.
Do I need to create an account on ZondervanAcademic.com before I can request an exam copy?
No, we will just need to collect your shipping address and some brief information on your academic interests. Remember that if you do create an account you could get access to thousands of free Teaching and Study Resources. Create an account.
How do I recover my password, or reset my password?
Reset your password on the sign in page. We will send you an email with instructions for resetting your password. If you do not receive this email within five minutes, check your junk or spam folder.
How do I access the Teaching Resources?
Create an Instructor account. If your account is approved you will be able to access our free Teaching Resources. Your Instructor account is most likely to be approved if you currently teach courses in an academic institution.
How do I access the Study Resources?
Anyone can access the free Study Resources if they create an account on ZondervanAcademic.com. Sign up for an account.
I can't get access to the Teaching Resources even though I have an account.
Only those Instructors who are approved may access Teaching Resources. Did you create an Instructor account? Student, Pastor, and Other account users cannot access Teaching Resources. Was your Instructor account approved? Account approval usually takes up to 48 hours. If your Instructor account is approved you can access the Teaching Resources.
How do I get approved as an Instructor?
If you teach in an academic institution, select the Instructor option during signup on ZondervanAcademic.com. Then be sure to fill out the information on your school or institution. Once you complete the signup form we will review your information. Instructors are typically approved and notified within 48 hours. Meanwhile, you may access any of the Student Resources.
I was not approved as an Instructor, but I should have been. What do I do now?
Sorry about that! We aren't sure what happened. The fastest way to get help is to contact our support team. Explain that you need us to revisit your Instructor information. Include the name and location of your academic institution, along with your job title and the courses you teach there. We will review this information and reconsider approval.
I'm trying to download a Textbook Plus Resource, but the download won't complete.
Sorry for your trouble! This may be related to a large file size or slow connection speed. First, check your Internet connection. If there are no issues with your connection, we recommend you try to download the resources through a different browser and/or device. Our site works with most common browsers and devices, but unfortunately we can't guarantee 100% compatibility across all systems. Try a recent version of one of these browsers: Internet Explorer, Firefox, Chrome, or Safari. Finally, the file may be too large to download at your connection speed. File sizes can range up to 100 MB, so if you are having repeated issues with downloads we recommend you switch to a device with a faster Internet connection. If none of these measures work we recommend you contact support.
I am a pastor or ministry leader and I teach classes at my church. May I create an Instructor account?
Please understand that we cannot approve everyone who submits an Instructor account. (Some Instructor Resources are licensed specifically for classroom use.) If you don't teach in a traditional classroom you are still welcome to submit an Instructor account, and we will review it. During Instructor signup, include the name and location of where you teach others, plus your job title, the names of the courses you teach, and your class sizes. Please include any other relevant information in the signup form. The good news is that even if you are not approved as an Instructor, you can view and download Study Resources once you create an account.
Do I need to buy Textbook Plus resources?
No, they are free. Create a free account on ZondervanAcademic.com to access the Teaching and Study Resources. Find these free Resources by looking for products marked with a Textbook Plus badge.
I can't find Teaching or Study Resources for the product I'm viewing.
We're unable to provide Teaching and Study Resources for every one of our products. (We wish we could, though!) You will find free Teaching/Study Resources on the products marked by a Textbook Plus badge.
Why do only some Textbook Plus Resources include videos?
Each product that bears the Textbook Plus badge has a unique set of Teaching/Study Resources. Some products may only include a handful of Resources. Other products include many.
What kind of Study Resources do you offer?
Videos featuring the text's author, quizzes, flashcards, discussion questions, and more.
What kind of teaching resources do you offer?
Quizzes and tests, exam questions, sample syllabi and learning objectives, and more. Presentation slides and image & map libraries are sometimes made available to Instructors who adopt a text for their classroom.
How do I adopt a text for my classroom?
Our website doesn't include special "adopt" features, but we can help you decide whether a Zondervan Academic product would make a good fit for your classroom. If you request an exam copy from us, a member of our team may reach out to you to answer any questions you may have about textbook adoption. If you do not need an exam copy but would like to ask us a question about text adoption, feel free to contact customer support.